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LAAT VAN JE HOREN!

We zijn er om je te helpen, zowel voor en na je aankoop! Als je vragen hebt, stuur ons een berichtje via hey@heycurls.com. Je krijgt altijd binnen 24 uur een berichtje terug. Je kunt ook onze veelgestelde vragen bekijken om te zien wat andere HeyCurlies willen weten!

VEELGESTELDE VRAGEN

Wat is jullie retourbeleid?

You can return your HeyCurls clip-in hair extensions back within 30 days, as long as your clip-in hair extensions are still tied, unworn and unaltered. As soon as you cut the elastic band, we cannot offer any refunds. Please send an email to hey@heycurls.com to initiate a return.

Hoe lang is de leveringstijd en wat zijn de leveringskosten?

Alles bestellingen in Nederland en België worden gratis verzonden! We hebben 2-3 werkdagen nodig om jouw order gereed te maken. De levertijd in Nederland is 1 werkdag en in België 2 werkdagen. We leveren van maandag t/m vrijdag, uitgezonderd de feestdagen. Je krijgt een trackingnummer per e-mail, wanneer je order is verstuurd, zodat je jouw order kan volgen!

Kan ik mijn HeyCurls clip-in extensions kleuren en verven?

Yes you can! Just like your own natural hair, HeyCurls clip-in hair extensions can be washed, blow-dried, straightened and coloured. However, please bare in mind that, just like your own natural hair, our natural hair extensions are susceptible to heat damage and loss of curl pattern due to heat. We recommend using a heat protectant at all times and avoiding excessive use of straightening tools. Colouring your natural hair extensions should be done cautiously. Just like your own natural hair, colouring can weaken the hair cuticle and alter the curl pattern. If you decide to colour your clip-in extensions, be sure to deep-condition regularly and use moisturizing hair products on your hair extensions.

Hoeveel sets HeyCurls clip-in extensions heb ik nodig?

HeyCurls clip-in extensions come in a set of 7 pieces of 120 gram. If you just want extra volume and you are planning to wear your clip-in hair extensions in between your own natural hair, 1 set is enough. If you are planning to use the clip-in extensions as a protective style and braid your own hair away or want to add considerable length to your own hair, we recommend purchasing 2 sets.

Hoe lang gaan HeyCurls clip-in extensions mee?

HeyCurls clip-in hair extensions are manufactured with great care. The longevity of your clip-in hair extensions depends on the love and care you provide. With proper moisturizing and care, you should be able to enjoy your natural hair extensions for a very long time. They usually last between 6 months to 1 year or even longer. You receive a care instruction card, with every purchase, with instructions on how to maintain your HeyCurls clip-in hair extensions.
Voor meer veelgestelde vragen bekijk onze FAQ pagina!
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